Velox Enterprise Relationship Management Framework

The Velox Enterprise Relationship Management Framework (ERM) serves as a high-level, generic model that encourages businesses and other organizations to see their collaborative activities from a cross-industry process viewpoint versus a narrow functional viewpoint. The Velox ERM framework represent major processes, sub-processes and best-practices, not functions, through its structure and vocabulary. The Framework does not list all practices or processes within any specific organization. Likewise, not every process or practice listed in the Framework is present in every organization.

The ERM Framework equally serves as roadmap for implementing best-practices that continuously improve an organization’s capability to manage, enhance and better leverage their collaborative business networks and supply/value chain links within the intended business strategy.

Since an organization cannot implement all of the best ERM practices in a day, the ERM framework introduces them in stages. Each of the 3 lifecycle stages in the framework produce a unique set of transformations in the organization’s culture, people, technology and operations.

At the heart of the ERM framework are  powerful practices for designing collaborative processes that incorporate the principles of process repeatability, predictability, measurability and alignment into core activities such as selecting, developing, orchestrating, measuring, and retaining business network partners. As a result, the ERM framework establishes an integrated system of best practices that matures through increasing alignment with the organization’s business objectives, performance, and changing needs.
 

 Framework Components

• Compendium of management best practices in the following areas:

  • Risk Analysis & Management
  • Organizational Change Management
  • Alliance Management
  • Business Process Redesign
  • Performance Management

• Process Mapping & Documentation Tool

  • Designed in Microsoft Access so it can be migrated or integrated with MS SharePoint when you want to share accoss the organization
    
  • Data base tool that can link to documents in SharePoint or any URL.
  • Designed to easily document an organizations business architecture at a granular level by assigning for each process activity:
    • Roles and responsabilities
    • Critical Success Factors
    • Key Performance Indicators
    • Process Inputs and Outputs
    • Process Deliverables
    • Documents, Templates and Accelerators

• Benchmarking

  • Using the framework best practices anthology, we are able to generate a questionnaire to identify which best practices are used in an organization and by who. We are also able to assign a numeric value and follow its evolution over time.

• 360 Feedback

  

  • Using specialized questionnaires we assess concensus and alignment on core organizational issues, imperetives and values as they relate to virtual organizing and collaboration.

• Social and Organizational Network Analysis

  • Using specialized questionnaires we map and analyze information flows to :
    
    • Identify key (informal) stakeholders
    • Resolve bottlenecks
    • Better understand how to structure collaborative changes within the firm.