Enterprise Relationship Management Overview

As more and more established organizations realize that they need to form tighter relationships with their customers, partners and suppliers, collaboration with other organizations' people, technology and operations become critical issues. This is not a comforting fact when one considers that over 60% of alliances fail to deliver anticipated results in an environment where firms are only as strong as their weakest partner.

On the other hand, a structured approach to integration and relationship management translates into better top and bottom lines all while reducing risk and maintaining service levels. To find out more, call us at 1-888-879-8440

Improve your numbers through collaboration!

Financial Performance Improvements	Operational Perfomance Improvements
Strategic alliances have consistently produced a return on investment of nearly 17 percent among the top 2,000 companies in the world for nearly a decade. This return is 50 percent more than the average return on investment that the companies produced overall. The 25 companies most active in alliances achieved a 17.2 percent return on equity - 40 percent more than the average return on equity of the Fortune 500. The 25 companies least active in alliances lagged the Fortune 500, with an average return on equity of only 10.1 percent. Successful alliances recognize 20 percent profitability improvements, as compared to only 11 percent for the less successful companies. Revenue generation from highly successful alliances equates to 21 percent of overall firm sales, as compared to 14 percent for less successful alliances. To improve YOUR numbers through ERM collaboration, call us at 1-888-879-8440	Inventory levels reduced by as much as 50 percent. Inventory turns doubled. Stock outs reduced ninefold. On-time deliveries increased by as much as 40 percent. Cycle times decreased by as much as 27 percent overall. Supply chain costs reduced by as much as 20 percent. Revenues increased by as much as 17 percent.
Source: Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton.	Source: Gretchen Teagarden, Solomon Smith Barney, 2000

Enterprise Relationship Management

ERM is basically a business strategy for value creation that is not based on cost containment, but rather on the leveraging of network-enabled processes and activities to transform the relationships between the organization and all its internal and external constituencies in order to maximize current and future opportunities.

Technology Partnerz Velox ERM integrates process re-design, IS/IT strategy, change management, supplier relationship management, CRM and risk and business continuity management into a comprehensive continuous improvement lifecycle model and framework that supports people and organizations in:

• Mapping and anayzing internal and external networks to identify key resources and bottlenecks
• Optimizing internal and external business networks
• Benchmarking collaborative capability
• Understanding and deploying collaborative best practices
• Aligning and leveraging new and existing business relationships to business objectives
• Accelerating/Facilitating the adoption of business change related to processes, policies, systems and culture changes.
• Accelerating decision making resulting in improved corporate responsiveness to changing market conditions

ERM Services

Supported by the Velox ERM framework and knowledge base, Technology Partnerz supports organizations in their quest for collaborative excellence by:

• Providing Organizational Network Analysis services and education
• Benchmarking collaborative capability for the management of measurable improvements
• Providing strategic and operational consulting on the development and adoption of cross-organizational processes throughout the value chain
• Providing support and tools for managing the entire relationship management lifecycle.
• Transferring the skills and knowledge to optimize their supply chain's core make, buy and sell processes.
• Aligning strategies, projects and resources to critical business objectives
  

For more information on how you can transform your business performance through Enterprise Relationship Management, Call us at 1-888-879-8440

Outcomes and Benefits of implementing ERM

• Improved reliability of the supply and value chains
  
• Predictable and measurable partner performance
  
• Enhanced product or service quality
  
• Superior customer responsiveness
  
• Strengthened competitive advantage and global competitiveness.